Not great, they ask you to leave a 5 start review but they don’t maintain a 5 star gym. Multiple pieces of equipment are out of order, some have been this way for months and still no sign of them getting a repair. Very rarely see any staff around apart from the cleaner. It’s a good gym because it’s convenient, not because of how well the place is kept. Needs a lot of work to bring it up to a 5 star
Today was my first day attending the NRG Gym in Walsall and I was pretty much lost and didn't know how to get on with the machines or find the one I was after. It was when Adi, NRG Personal Trainer greeted me with a warm hello and asked if I was okay and needed help. I said I was a bit lost and he promptly helped me showing me around throughout the whole gym, he attentively showed me how to use the machines and the areas it was supposed to target. He was extremely friendly, displaying so much good will! He was giving me tips, helping me with my breathing techniques, he literally went away and beyond and I was honestly shocked in a very positive way as I had a previous experience in a different gym and although the PT was nice, he was nowhere as attentive and thorough as Adi was! I explained to him that I was a bit tight financially but I wanted to have at least 3 to 4 sessions with him to get myself going and in the pace so he offered me a nice discount of paying for two sessions and having the 3rd free which I completely loved! Honestly, it was such A POSITIVE Experience at NRG Gym Walsall and I am thankful that this gym is able to provide this high quality customer service/ assistance to their customers through these attentive staff that really have passion for what they do! I am definitely a happy client and I'm looking forward to attend the gym more regularly and have those sessions with Adi! I definitely recommend NRG GYM and I'll let all my friends and family know! Adi deserves a raise for creating such a good impression and experience at NRG Gym :) Thank you Adi and Thank you NRG Gym!
I have noticed a lot of low reviews about this gym. But the new gym management all seem to be working really hard to bring the standards of the gym up to a high level after taking over from management who never really seemed to try. Will especially was very welcoming when I spoke to him. There’s also state of the art Cardio equipment and the classes are great. Also they have plate loaded and pin select equipment over both floors. And a well stocked Female only Zone. I can’t recommend this gym enough. And I think it will only keep improving with this team in place.
The gym is disgusting, manger is unprofessional there over 200 pending complaints which hasn’t been addressed. The hygiene standards is below acceptable. Equipment is broken all the time, most staff do not enforce rules. I alerted a member of staff about a safe concern and was laughed at. Only reason why so many 5* reviews is because the get members to write a good review so they can get free shakers/ get entered into events like win free boxing gloves
