Been to FIVE GUYS in a busy day at Birmingham. The restaurant was beautiful and they have lot of Tables and chairs. So, we sat there for a while and enjoyed our meal. The staff are so kind and quick. We had a Hamburger, Chips, Sandwiches and milk shakes with Sweet caramel and Oreo toppings. Those are so delicious and Hot. Especially, we loved their FRIES..!! That taste was ultimate and absolutely different from other branded fries. There was a small queue while ordering as it was a busy day. But, the seatings are spacious and lovely. If you’re looking for a delicious quick bite on your busy day at BRIM choose FIVE GUYS.
Popped in and brought a large fries. First there was no one in the front of house to take order. Second they dumped the large fries into a paper cup and was spilled all over the brown cover they put in 3rd when I asked for sauce they asked me to pump it from the sauce bottle they had in there, the girl who took my order was so stupid to suggest me to pump the sauce in a paper dip while I ordered for takeout. The fries were so soggy and brunt the next min I got the order packed which seems like it’s not a freshly cooked one. The tissues were also dumped into the same brown bag which had peri peri salt on the fries. The two girls there were so funny making fun and were passing comments. I had a big expectation with this franchise truly disappointed.
I Ordered a grilled cheese, add bacon, extra bacon, with grilled onion and shrooms and a tomato. At the till the staff member did not know how to input extra bacon but assured me the request would be accommodated. When I saw the sandwich being assembled, I noticed that only 2 bits of bacon were used so I asked for some more. The line supervisor, a black shirt assured me there's no more bacon with two full baskets on the line, and then when I said that there is more bacon and that company policy is that as much additional bacon as the customer wants can be added she told me no. The ticket time was 9 minutes for a grilled cheese. The grilled cheese was burnt. The staff need a quick retraining on company policy and how to properly cook a perfect grilled cheese. Jim, Matt, Chad, Ben and Tyler and most importantly Jerry would be disappointed if they had this experience.
I am absolutely in awe of the service in this branch! My friend and I were cutting it really close to getting our train but decided to quickly run into your store for some late night food. Ivan G pushed our order through and within a minute our food was given to us and we made our train! He is an absolute asset to your team! Please reward him as such - we managed to get out train and enjoy some amazing food on the way home, thank you!
This store has a wonderful combination of tasty food, amazing atmosphere and customer service. Me and my friends went into this store on our way to catch a train. The best milkshake and burger I ever had!!!!!Its really worth for the money you give. Thanks to Neha from their team, she was a great help while choosing the flavours and toppings!
