Hotel was easy to find and has plenty of parking spaces with a simple system for entering your car registration into upon arrival. Reception staff were welcoming and were able to check us in really quickly. My room was a bit of a walk from the reception but was spacious enough, very clean and had plenty of sockets and a desk to work from. The complimentary WiFi worked well. I had a great sleep. I did not eat at at the hotel for dinner, but came back to the dining area for drinks in the evening. Again plenty of seats however the barman made a mistake pouring our drinks twice and seemed frustrated when told he was pouring the wrong thing. Visited the spa area early on the Saturday morning and relaxed in the jacuzzi and steam room. The changing room is a little tired and could do with renovation. Breakfast in the morning was great, a fine selection of different cereals, hot food and drinks. There are even paper cups for taking a hot drink away with you. Overall I enjoyed staying here and will visit again when in the area!
Loud hum all night kept me up. Room was nicely fitted out but to get through the door into the bathroom then to the shower behind the door was a challenge and I'm pretty thin ???? so not sure how anyone a bit bigger would manage. Really needs a layout redesign. The service in the restaurant wasn't great. Hair in food. Staff on reception looked fed up too and a bit snappy. Compared to other holiday inns this was pretty poor.
Stayed for 2 nights. There was an issue with the booking of the meeting rooms. When I approached front of house for assistance I was greeted by Tami Mathieu the Guest Service Manager. Her attitude, tone, service was possibly the worst I have ever received. Her actions alone would be enough to prevent any further bookings.
Overall, good. Our room was not ready when we arrived but we got another one, very clean and cozy, plus we got invited to two drinks. Restaurant and bar was surprisingly good, and the breakfast buffet was extraordinary diverse with options. Shame the swimigpool was out of service, but they called us in advance to tell us so.
This hotel is undergoing renovations. My room was lovely, fresh, clean and well decorated. Shower design is suspect as water spilled onto the floor easily! The exterior of the hotel looks a little tired still, limited access to the gym or pool for disabled without going outside the long way around on the road, as no pavement with a drop curb exists. Access to the patio to the side of the entrance for disabled wheelchair users is only from inside, as there is a drop down curb from the front. The bar, restaurant and other communal areas are very tidy, clean, modern and well layed out with a table ordering system in place via a small tablet that worked well. There was a contractors white van parked in a disabled bay, clearly had no blue badge, despite mentioning to the driver and to reception that he was taking up a disabled bay, when he shouldn't be, he was still using it the next morning. There is only five disabled parking bays and at least three hotel guests were disabled whilst I was there. Disabled parking needs to be better controlled! Staff were very friendly and helpful and I would happily stay again. Hopefully, accessible rooms will be available soon, after refurbishment.
